Storage Lea Bridge Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Lea Bridge provides storage services and related removal and handling services within the United Kingdom. By placing a booking, using our storage, or instructing us to move, handle or transport goods, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to consumer customers and, where relevant, to business customers. Additional written terms may apply to certain commercial arrangements, in which case those written terms will take precedence where they conflict with these Terms and Conditions.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or business who places a booking with us or uses our services.

Services means any storage, handling, packing, loading, unloading, removal, transport, or associated services provided by us.

Goods means the items and property that are the subject of the Services.

Storage Facility means any facility operated or arranged by us for the storage of Goods.

Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions.

Scope of Services

Storage Lea Bridge provides secure storage services and associated removal and transport services across our normal operating area. We may, at our discretion, agree to provide Services outside our usual service area subject to availability and any additional charges.

We do not undertake to move, store or handle items that we reasonably consider to be unsafe, unlawful, or unsuitable for transport or storage. We reserve the right to refuse or discontinue Services in such circumstances.

Booking Process and Formation of Contract

You may request a quotation for Services. Quotations are based on the information supplied by you, including the nature, quantity, access conditions, and locations relating to the Goods. Quotations are not binding until confirmed by us in writing.

A Contract is formed when we confirm acceptance of your booking in writing, which may be by issuing a booking confirmation, invoice, or other written confirmation document. We may require a deposit or prepayment as a condition of accepting your booking.

You are responsible for ensuring that all information you provide is complete and accurate. If the information provided is incomplete, inaccurate, or changes substantially, we may adjust the price, refuse the booking, or revise the Services to reflect the new information.

Any estimated times for collection, delivery, or completion of work are approximate and may be subject to change due to traffic, weather, operational constraints, or other factors beyond our reasonable control.

Customer Responsibilities

You must:

Ensure that you have the authority to enter into the Contract in respect of the Goods.

Arrange suitable access to the premises at both collection and delivery locations, including parking arrangements, lifts, and clear pathways.

Ensure that Goods are suitably packed for transport and storage unless packing Services have been agreed as part of the Contract.

Remove or secure all personal valuables, documents, and items of special value if they are not declared and agreed in writing prior to the Services being carried out.

Comply with all applicable laws, including waste regulations and restrictions on prohibited or hazardous items.

You are responsible for any additional costs or losses we incur as a result of your failure to comply with these responsibilities.

Payments, Charges and Price Adjustments

Our charges for Services are as specified in our quotation or as otherwise agreed in writing. Unless stated otherwise, prices are exclusive of any applicable taxes or charges which will be added to your invoice where required by law.

We may require a deposit or advance payment prior to carrying out any Services. The balance of any charges must be paid by the due date specified in our invoice or booking confirmation. Time for payment is of the essence.

Where storage Services are provided on an ongoing basis, charges are normally payable in advance for each storage period as specified in your storage agreement. Ongoing storage charges may be subject to periodic review and adjustment. We will provide reasonable notice of any change in storage charges.

If the scope of work changes or if additional work is required due to factors beyond our control, including but not limited to unexpected access issues, additional items, or delays caused by you, we may apply additional charges at our standard rates. We will inform you as soon as reasonably practicable where extra charges are likely to arise.

If you fail to pay any sum due to us by the due date, we may charge interest on overdue amounts at the statutory rate, and we may suspend or withhold Services, including access to stored Goods, until payment is made in full.

Cancellations and Amendments

You may cancel or amend a booking by providing written notice to us. Any cancellation or amendment is subject to the following:

If you cancel more than 7 days before the planned date of the Services, we may retain all or part of any deposit to cover administration costs, but no further charges will be payable unless otherwise stated in your quotation.

If you cancel within 7 days of the planned date of the Services, a cancellation charge may apply, up to a reasonable percentage of the quoted price, to reflect our loss of opportunity and any costs already incurred.

If you cancel within 48 hours of the planned date of the Services, we may charge up to the full quoted price, particularly where staff, vehicles, or storage space have been specifically reserved for your booking.

If you request a change of date or scope of work, we will endeavour to accommodate this, but we cannot guarantee availability. Changes may result in revised pricing. If we cannot accommodate the change and you choose to cancel, the cancellation policy above will apply.

We may cancel or postpone the Services if events beyond our reasonable control make it unsafe or impracticable to proceed, including extreme weather, road closures, accidents, or industrial action. In such cases we will rearrange the Services with you as soon as reasonably possible and will not be liable for any resulting indirect losses.

Storage Terms and Access

Where we provide storage Services, you grant us authority to hold and store the Goods at any suitable Storage Facility that we select. We may move Goods between facilities where operationally necessary, taking reasonable care in doing so.

You will be allocated storage space or units as agreed. You may not exceed the agreed allocation without our prior written consent. Additional charges may apply where space usage exceeds the allocation.

Access to stored Goods may be by appointment or within designated opening hours as notified to you. We may require reasonable notice for access and reserve the right to restrict or refuse access if payments are overdue or if access would create a safety or security risk.

If you fail to pay storage charges when due, we may exercise a lien over the Goods and, after giving you reasonable notice, may sell or dispose of the Goods in accordance with applicable law in order to recover outstanding sums and reasonable costs of sale or disposal. Any surplus proceeds will be held for you after deductions.

Prohibited and Restricted Items

You must not present for removal, transport or storage any of the following without our prior written consent:

Hazardous or toxic substances, flammable or explosive materials, pressurised containers, or any goods classified as dangerous under applicable regulations.

Perishable items, live plants, or live animals.

Illegal items, stolen goods, or goods obtained through unlawful means.

Waste materials, including household or commercial waste, except where we specifically provide waste removal Services that comply with relevant regulations.

Cash, precious metals, jewellery, valuable collections, important documents, or items of special value unless expressly agreed in writing. If we agree to handle such items, special conditions and limits may apply.

If prohibited items are discovered, we may refuse to handle or store them, arrange for their removal at your expense, or notify appropriate authorities where required by law.

Waste Regulations and Disposal

We comply with applicable waste and environmental regulations in the United Kingdom. Where we provide waste removal or disposal as part of our Services, this will be carried out in line with legal requirements and only for items we are authorised to handle.

You must not use our Services to dispose of controlled, hazardous, or regulated waste unless specifically agreed in writing and subject to appropriate arrangements. You remain responsible for any fines, penalties, or costs arising from your failure to adhere to waste regulations, including incorrect description of items or concealment of prohibited materials.

We may, at our discretion, dispose of or destroy any items that are unsafe, unhygienic, or unlawful to store or transport, without liability to you, where we reasonably believe this is necessary to comply with legal obligations or to protect health and safety.

Liability and Exclusions

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of Contract is subject to the limitations set out in this section.

We will not be liable for loss or damage that results from:

Wear and tear, inherent defects, or pre-existing damage in the Goods.

Insufficient or improper packing by you or by a third party not instructed by us.

Changes in temperature or humidity, atmospheric or climatic conditions, or natural deterioration of the Goods.

War, terrorism, civil unrest, acts of government, strikes, or other events beyond our reasonable control.

Loss of or damage to items that we have not packed where the damage is consistent with the nature of the packing or lack of protection.

Loss of business, loss of profits, loss of anticipated savings, or any indirect or consequential losses.

Unless otherwise agreed in writing, our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable limit per consignment or per storage unit. We may offer, or require you to arrange, additional insurance cover for higher value Goods.

You must notify us in writing of any visible loss or damage as soon as reasonably practicable and in any event within a reasonable period after delivery or access to the Goods. We may inspect the Goods and investigate the circumstances before assessing any claim.

Insurance

We recommend that you maintain appropriate insurance cover for the full value of your Goods during removal, transport, and storage. Our standard charges do not automatically include insurance unless expressly stated in writing.

Where we arrange insurance on your behalf, this will be subject to the terms, conditions, and exclusions of the relevant policy. It is your responsibility to read and understand those terms and to confirm that the cover is suitable for your needs.

Right of Lien and Sale

We have a legal right to withhold possession of Goods as security for unpaid charges relating to Services provided in respect of those Goods. If you fail to pay any outstanding sums after reasonable notice, we may sell or otherwise dispose of some or all of the Goods to recover the amounts due, including reasonable costs of sale, storage, and administration, in accordance with applicable law.

Where we exercise this right, we will account to you for any surplus proceeds after deducting the sums owed and associated costs. If sale proceeds are insufficient to cover the outstanding amounts, you remain liable for the balance.

Termination of Storage

You may terminate storage Services by giving us the notice required in your storage agreement. All charges must be paid up to the date you remove your Goods from storage. We may require that all sums due are cleared before releasing the Goods.

We may terminate storage Services by providing you with reasonable notice if:

You are in persistent or serious breach of these Terms and Conditions.

Storage charges or other sums remain unpaid after due notice.

We reasonably consider that continued storage presents a risk to safety, security, or compliance with legal obligations.

Upon termination, you must promptly collect your Goods. If you fail to do so, we may exercise our right of lien and follow the procedures for sale or disposal set out in these Terms and Conditions.

Data Protection and Privacy

We collect and process personal information necessary to manage bookings, provide Services, handle payments, and comply with legal obligations. We will handle such information in accordance with applicable data protection laws in the United Kingdom.

We may share your information with trusted third parties where necessary for the performance of the Services, such as payment processors, insurers, or subcontractors, and where required by law or regulatory authorities.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the Services, you should contact us in writing with full details of your concern. We will investigate and respond within a reasonable timeframe, seeking to resolve the matter amicably wherever possible.

Nothing in this section limits your legal rights to pursue claims through the courts or, where applicable, to use any recognised alternative dispute resolution scheme that may be available.

Governing Law and Jurisdiction

These Terms and Conditions and any Contract between you and us are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or agreement, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.

We may update or amend these Terms and Conditions from time to time. The version in force at the time your Contract is formed will apply to that Contract. You are advised to review the current Terms and Conditions when making a new booking or entering into a new storage agreement.